Shipping Policy

Hidden Omen — Shipping Policy

Effective Date: November 2025

1. Overview

This Shipping Policy explains how Hidden Omen (“Hidden Omen,” “we,” “us,” or “our”) handles production, fulfillment, and delivery of all orders placed through HiddenOmen.com (“Site”).

All Hidden Omen products are made to order and fulfilled by trusted third-party production partners.
Shipping times may vary by destination, carrier performance, and order volume.

By placing an order, you agree to the terms outlined in this policy, in addition to our Terms of Service, Terms of Sale, and Return & Refund Policy.

2. Production & Processing Times

2.1 Production Time

All items are produced individually. Average fulfillment time is:

2–7 business days
(Not including weekends or holidays.)

During peak periods—such as holidays or major sales—production times may extend.

2.2 Order Verification

Orders are processed once:

  • Payment is authorized

  • The order has cleared our fraud-prevention review

We are not responsible for delays caused by payment disputes or failed authorization attempts.

3. Estimated Shipping Times

Shipping times begin after production is completed.

These are estimates, not guarantees:

Region

Estimated Delivery Time

United States

5–23 business days

Canada

7–25 business days

Europe / United Kingdom

5–25 business days

Australia / New Zealand

10–30 business days

Rest of World

10–35 business days

Delivery time may vary due to:

  • Carrier delays

  • Customs processing

  • Remote delivery regions

  • Weather or regional disruptions

  • Increased seasonal volume

Hidden Omen is not liable for delays once the package is in the carrier’s possession.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination country

  • Product category and weight

  • Number of items ordered

Orders containing multiple items may be shipped in separate packages, and each will have a unique tracking number.

Shipping fees are non-refundable, except in cases of manufacturing defects or errors caused by Hidden Omen or our fulfillment partners.

5. Tracking Information

When your order ships, you will receive an email containing:

  • Your tracking link

  • Carrier information

  • Estimated delivery window

Tracking updates may take up to 48 hours to appear after the carrier scans the shipment.

If you do not receive tracking information within 7 business days of your order, contact:

HiddenOmenStudio@gmail.com
Subject: Tracking Inquiry – [Order #]

6. Shipping Destinations

We currently ship to most countries worldwide.

However, we cannot ship to:

  • Countries under U.S. embargo

  • Certain military or P.O. box addresses

  • Locations where carriers cannot safely deliver

Hidden Omen reserves the right to cancel and refund any order that cannot be shipped due to regulatory or logistical restrictions.

7. Customs, Duties & Import Taxes

For international orders:

  • Customs fees, import taxes, VAT, and brokerage charges are not included in product or shipping prices.

  • The customer is solely responsible for all such charges upon importation.

  • Hidden Omen cannot mark orders as “gifts” or declare lower values.

Customs inspections may cause delays outside of Hidden Omen’s control.

8. Incorrect or Insufficient Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Hidden Omen is not responsible for delivery failures caused by:

  • Customer typos or omissions

  • Missing apartment or unit numbers

  • Incorrect postal codes

  • Autofill or device-generated errors

  • Carrier rerouting

If a package is returned due to an incorrect address:

  • Reshipment fees will apply

  • Shipping fees are non-refundable

  • If unclaimed for 30 days, the package may be donated or destroyed without refund

Always confirm your address before placing an order.

9. Lost, Delayed, or Missing Packages

9.1 In-Transit Issues

If tracking has not updated for an extended period, contact us within 30 days of the estimated delivery date.
We will coordinate with the carrier to investigate.

9.2 Lost Packages

A package is considered lost when the carrier confirms it cannot be located.
Upon verification, Hidden Omen will provide one free replacement order.

9.3 “Delivered” but Not Received

If tracking shows “Delivered” but the customer did not receive the package:

  1. Check the surrounding area (porch, mailbox, building lobby).

  2. Confirm with neighbors or property management.

  3. Contact your local post office.

  4. Allow 3–5 business days (carriers sometimes scan early).

If still not located, we will investigate with the carrier.
Final resolution depends on carrier confirmation.

10. Multiple Shipments

Your items may be shipped in separate packages depending on:

  • Fulfillment center location

  • Product type or availability

  • Packaging requirements

This is standard for made-to-order production.

Each shipment will have a unique tracking number.

11. Pre-Order & Limited Release Items

Pre-order or limited-release items may have extended production or delivery times.
Any special timelines will be clearly stated on the product page.

12. EU / UK Delivery Rights

Customers located in the European Economic Area (EEA) or United Kingdom acknowledge that Hidden Omen is a U.S.-based made-to-order brand, and production + delivery may exceed 30 days during peak seasons.

Local statutory rights remain unaffected where required by law.

13. Force Majeure

Hidden Omen is not responsible for shipping delays or failures caused by events outside our reasonable control, including:

  • Natural disasters

  • Political instability

  • Labor strikes

  • Carrier shutdowns

  • Pandemics or public health emergencies

  • System outages

14. Changes to This Policy

Hidden Omen may update this Shipping Policy at any time.
The version posted on the Site at the time of your purchase applies to that transaction.

15. Contact Information

For all shipping-related inquiries, contact:

HiddenOmenStudio@gmail.com
Subject: Shipping Inquiry – [Order #]

We respond within 1–3 business days.