Privacy Policy

Hidden Omen — Privacy Policy

Effective Date: November 2025

1. Introduction

Hidden Omen (“Hidden Omen,” “we,” “us,” or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you access HiddenOmen.com (the “Site”), place an order, or otherwise interact with our services (“Services”).

By using the Site, you agree to the practices described in this Privacy Policy.
If you do not agree, you must discontinue use immediately.

2. Information We Collect

We collect information you provide directly, information gathered automatically through your device, and limited information from third-party service providers.

2.1 Information You Provide Directly

This includes:

  • Name

  • Email address

  • Shipping and billing address

  • Payment-related information (processed by third parties; we do not store full card details)

  • Order details (products purchased, sizing, preferences)

  • Communications (support requests, emails, reviews)

2.2 Information Collected Automatically

When you visit the Site, we may collect:

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system information

  • Page views, click behavior, and browsing history

  • Referring URLs

  • Cookies and tracking data (explained in Section 6)

2.3 Information from Third Parties

We may receive information from:

  • Payment processors (for transaction verification)

  • Fulfillment partners (production and shipping updates)

  • Analytics platforms

  • Email delivery providers

  • Social media platforms if you interact with our accounts

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations, tracking updates, and service communications

  • Improve, secure, and personalize the Site

  • Analyze performance and user behavior

  • Conduct fraud prevention and risk monitoring

  • Comply with legal obligations (tax, accounting, regulatory)

We may also use de-identified or aggregated data to improve business operations.

Hidden Omen does not sell your personal information.

We do not knowingly sell or share data with third parties for advertising purposes.

4. Legal Bases for Processing (EEA/UK Customers)

If you reside in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following lawful bases:

  • Contract: To fulfill your order or provide requested services

  • Consent: For marketing communications or non-essential cookies

  • Legal Obligation: For tax, accounting, recordkeeping, or compliance requirements

  • Legitimate Interests: To prevent fraud, maintain security, and improve the Site

5. How We Share Your Information

We share personal data only with third parties necessary to operate our business:

  • Fulfillment Partners – to manufacture and ship your order

  • Payment Processors – to securely process transactions

  • Shipping Carriers – to deliver your items

  • Email Service Providers – to send transactional and support emails

  • Analytics Platforms – to understand Site performance

  • Legal Authorities – when required to comply with law, court orders, or protect our rights

Each third party is contractually obligated to maintain confidentiality and use data only for the services they provide.

We do not sell, rent, or trade your personal information.

6. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to:

  • Enable essential Site functions (shopping cart, checkout)

  • Improve Site performance

  • Analyze user behavior

  • Remember preferences (region, language, etc.)

You can manage or disable cookies through your browser settings.
For full details, refer to our Cookie Policy.

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete your order

  • Provide customer support

  • Comply with legal, accounting, and tax obligations

  • Resolve disputes and prevent fraud

Once retention requirements expire, information is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion where legally permissible

  • Object to or restrict certain types of processing

  • Request data portability

  • Withdraw consent for marketing communications

To submit a privacy request, email:

HiddenOmenStudio@gmail.com
Subject: Privacy Request

We may require identity verification for security purposes.

9. Data Security

We use commercially reasonable safeguards to protect your data, including:

  • HTTPS encryption

  • Secure servers

  • Restricted access controls

  • Encrypted payment processing through third-party providers

No system is 100% secure, but we take appropriate measures to prevent unauthorized access or disclosure.

10. Children’s Privacy

Hidden Omen does not knowingly collect or store information from children under 18.
If a minor has provided personal information, contact us immediately so we may delete it.

11. International Data Transfers

Hidden Omen is based in the United States.
By using the Site, you acknowledge that your personal information may be transferred to, stored in, or processed in the United States, where privacy laws may differ from those in your country.

Where legally required (e.g., EEA/UK), we rely on appropriate safeguards such as Standard Contractual Clauses.

12. Third-Party Links

The Site may contain links to external websites.
Hidden Omen is not responsible for:

  • Their content

  • Their privacy practices

  • Security of information shared with them

We encourage reviewing the privacy policies of any third-party sites you visit.

13. CCPA Notice (California Residents)

If you reside in California, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know the categories of personal information collected

  • The right to request deletion

  • The right to opt out of data “sale” (we do not sell your data)

  • The right not to be discriminated against for exercising your rights

Requests may be made using the email in Section 8.

14. GDPR Summary (EEA/UK)

EEA and UK customers may exercise all GDPR rights, including:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Portability

  • Objection

  • Withdrawal of consent

Requests will be handled in accordance with GDPR requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in law

  • Updates to our operations

  • New features or services

The updated version will be posted on the Site with a new effective date.
Continued use of the Site after updates constitutes acceptance of the revised policy.

16. Contact Information

For privacy questions, concerns, or data rights requests:

HiddenOmenStudio@gmail.com
Subject: Privacy Inquiry